MEAL Assistant

Job description

  • Ensuring hotline desk is functional. Manage the hotline desk by receiving and responding appropriately to the calls
  • Maintaining feedback database and ensuring that complaints are properly addressed by the concerned unit or department.
  • Ensuring that actions taken by programme teams to address complaints are documented in the feedback database.
  •   Assisting in managing and updating of MEAL plans and systems
  • Coordinate with concerned programme teams in addressing issues and complaints received
  • Document the complaints/feedback and the actions taken by programme teams
  • Assist the MEAL Officer in updating the Programme MEAL plans, i.e. project indicator tracking matrix, by coordinating with respective programme teams.
  •      With the MEAL Officer, ensure that feedback desks are in place for every distribution done by respective programme teams


Qualifications & Preferred Skills

  • Able to speak both Arabic and Kurdish
  • At least 2 years experience in related field.
  • Good communication skills in spoken and written English
  • Good interpersonal skills and ability to work effectively in a diverse team
  • Proven knowledge of computerised systems; demonstrates computer literacy, word processing and spreadsheet/Excel skills.
  • Enthusiasm for and commitment to Oxfam’s values and mission
Only candidates can apply for this job.

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