MEAL Assistant

Job description

• Ensuring hotline desk is functional. Manage the hotline desk by receiving and responding appropriately to the calls
• Maintaining feedback database and ensuring that complaints are properly addressed by the concerned unit or department.
• Ensuring that actions taken by programme teams to address complaints are documented in the feedback database.
•   Assisting in managing and updating of MEAL plans and systems
• Coordinate with concerned programme teams in addressing issues and complaints received
• Document the complaints/feedback and the actions taken by programme teams
• Assist the MEAL Officer in updating the Programme MEAL plans, i.e. project indicator tracking matrix, by coordinating with respective programme teams.
•      With the MEAL Officer, ensure that feedback desks are in place for every distribution done by respective programme teams

Qualifications & Preferred Skills

• Able to speak both Arabic and Kurdish
• At least 2 years experience in related field.
• Good communication skills in spoken and written English
• Good interpersonal skills and ability to work effectively in a diverse team
• Proven knowledge of computerised systems; demonstrates computer literacy, word processing and spreadsheet/Excel skills.
• Enthusiasm for and commitment to Oxfam’s values and mission