IT Officer

Job description

  • Troubleshoot and resolve hardware, connection, printer issues reported to the IT Manager.
  • Troubleshoot and resolve software issues.
  • Update network applications as required.
  • Maintain daily Servers backup and off-site storage (NAS Storage Synology, VEEAM and Acronis Backup System).
  • Maintain daily Users backup using the Backup tools for users backup
  • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Conduct technology training for new users.
  • Conduct briefings and demonstrations for users to enhance system productivity.
  • Provides emergency on-call support on a rotating schedule.
  • Attend courses to develop and keep skills and knowledge current.
  • Increase efficiencies, technical ability and interpersonal skills.
  • Perform routine server monitoring and performance.
  • Monitor and remove virus, spyware with Kaspersky Endpoint Security Center.
  • Monitor and remove non-authorized software via Server Policies.
  • Monitor security system (SonicWALL Firewall), and applying IRD IT Security controls and policies.
  • Monitor Web application server and Database server (Oracle & MS SQL)
  • Complete special projects as requested.
  • Performs other duties as assigned from IT Manager.


Qualifications & Preferred Skills

  • Server Windows 2008 R2, 2012 R2 and Workstation Windows 7, 8.1, 10;
  • Server Virtualization with Windows Server Hyper-V;
  • Experience with MS Active Directory, DNS, DHCP Services ;
  • Microsoft Office 2010, 2013 and 2016 onwards and other common desktop applications
  • Remote control tools such as Dameware and RDP;
  • Basic networking skills including TCP/IP, and Network cabling and infrastructure;
  • The ability to configure network printers;
  • Awareness of all mainstream mobile technologies (RIM, Android, Apple etc.) specifically when related to IRD systems;
  • Experience supporting and maintaining an asset database;
  • Ability to function successfully in both team and independently, meeting strict deadlines
  • Effective communication skills;
  • Ability to recognize when to escalate;
  • Knowledge in Computer and IT Security ( Example: CompTIA Security+);
  • Organizational skills to support administrative personnel, department supervisors, staff, and managers by maintaining respectful interactions and relationships with Project Staff.

Required Education & Experience:

  • BA in Information Technology.
  • 3+ years’ experience in information technology field support.
  • Certifications such as MCITP, CCNA, Security+, A+ preferred

Skills Required:

  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, and problem-solving and computer skills required.
  • A sense of urgency and a commitment to timely completion of projects.  Attention to detail along with a commitment to quality and confidentiality.
Only candidates can apply for this job.
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