Case Worker

  1. Purpose/objective of the position:

The Case Worker is responsible for informing the protection assessment and monitoring and identifying specific cases of gender based violence, disabilities, age and any other form of vulnerability when appropriate. The Case Worker will be part of, and closely cooperate with, the Education Mobile Team. In particular, the Case Worker is responsible for:

  • Participate in coordinated protection monitoring in target areas to better understand risks of protection inside the target communities and mapping accessible services for survivors and PoC;
  • Prepare and constantly update a map of the services available in the areas of intervention;
  • Assess the needs of the survivors and (when appropriate) assess the needs of the survivor’s family;
  • Arrange, provide, refer, follow up, coordinate and advocate for a package of multiple services to meet the specific needs of the survivors;
  • Provide timely internal and/or external referral to most appropriate services available, according to the needs and established SOPs and updated referral pathways per geographical location;
  • Open individual files for survivors, monitor the service provision, provide direct basic emotional support and ensure that cases under assistance receive available care and support;
  • Together with Protection Mobile Team members, develop weekly schedules for outreach activities with indication of areas of intervention;
  • Collect and store information about services and activities implemented by the mobile team;
  • Perform any other task assigned by the Protection Officer, the Project Manager and/or Protection Coordinator to support and improve the project.
  1. Qualifications & Skills:
  • Psychology, Social Science, Health degree or other related fields is highly desirable;
  • Previous experience (minimum two years) in similar position with International, national organizations and government authorities is mandatory
  • Strong knowledge of international protection and human rights legal standards;
  • Knowledge of SGBV/Child protection standards and procedures is highly desirable;
  • Good problem solving skills and ability to work independently;
  • Strong organizational, interpersonal and communication skills;
  • Good Computer literacy, primarily Excel and Access;
  • Working knowledge of English preferable, excellent spoken and written Arabic is mandatory;
  • A high respect to client/organization confidentiality;
  • Ability to work in a multicultural context as a flexible and respectful team;
  • Flexibility and ability to cope with stressful situations;
  • Previous working experience with IDPs, refugees and returnees.
Only candidates can apply for this job.
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